Easily shifting workers into different jobs in response to changing customer demands and production needs is the goal of ____________________.

A) Functional flexibility
B) Flexible employment
C) Pay flexibility
D) Procedural flexibility

Functional flexibility involves cross-training employees and providing them with the skills and knowledge necessary to perform a variety of tasks within a company. This allows for workers to be easily shifted into different jobs based on changes in customer demands and production needs. Flexible employment refers to the use of part-time, temporary, or contract workers. Pay flexibility involves adjusting employee pay based on changes in demand and productivity. Procedural flexibility refers to the ability to quickly adapt to new processes and procedures.