Dwight is a very aggressive person, with no qualms about telling people what he thinks of their ideas with little tact.He has been very critical of coworkers in support positions on his account, as he has little patience for errors or delays.He has been very successful in his position in sales because he uses humor to put people at ease.He is now working under a director who has urged him to work on his aggressive tactics after receiving complaints from coworkers.Given what you have learned about assertive communication, provide Dwight with 3 strategies to replace his aggressive communication style with a more assertive one.

1. Use "I" statements: Instead of making accusatory statements or criticizing others, Dwight can use "I" statements to express his feelings and concerns. For example, instead of saying "You always make mistakes," he can say "I feel frustrated when errors occur because it affects our team's performance."

2. Active listening: Dwight can practice active listening by giving his full attention to his coworkers when they are speaking, and then paraphrasing or summarizing what they have said to show that he understands their perspective. This can help him to better understand their ideas and concerns, and also show that he values their input.

3. Assertive body language: Dwight can work on his body language to appear more approachable and open. This can include making eye contact, using open and relaxed gestures, and maintaining a calm and composed demeanor, even in challenging situations. This can help to create a more positive and respectful communication environment.