Asked by Birajit Nepal on May 01, 2024
Verified
Astrid ordered her steak cooked medium-well at her favorite restaurant.When the server returned with her steak,Astrid cut into it,saw that it was red in the center,and said to the server,"OK,what part of 'medium-well' didn't you understand? I want you to take this back and cook it so it's edible.This is ridiculous!" Which term best describes Astrid's communication behavior?
A) assertive
B) other-oriented
C) results-oriented
D) aggressive
Communication Behavior
The ways in which individuals convey and interpret messages through verbal and non-verbal means.
Assertive
Behaving confidently and forcefully to express one’s opinions and needs without infringing on the rights of others.
Aggressive
Behaving or acting in a forceful, hostile, or determined way, often to dominate or control others.
- Differentiate between assertive and aggressive communication behaviors and their effects.
Verified Answer
ZK
Zybrea KnightMay 07, 2024
Final Answer :
D
Explanation :
Astrid's communication behavior is aggressive because she used harsh and critical language towards the server, implying blame for the mistake. She also did not show respect for the server's feelings or perspective, instead focusing solely on her own expectations.
Learning Objectives
- Differentiate between assertive and aggressive communication behaviors and their effects.
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