Describe the Kilmann-Saxton Culture-Gap Survey.

Answers will vary. The Kilmann-Saxton Culture-Gap Survey focuses on what actually happens and on the expectations of others in an organization. Its two underlying dimensions are
(1)technical/human orientation and
(2)short-term versus long-term time. With these two dimensions, the actual operating norms and the ideal norms in four areas are assessed. The areas are task support (short-term technical norms), task innovation (long-term technical norms), social relationships (short-term human orientation norms), and personal freedom (long-term human orientation norms). Significant gaps in any of the four areas are used as a point of departure for cultural change to improve performance, job satisfaction, and morale. Please see the section "Assessing Organizational Culture" for more information.