Asked by Andres Soler on Apr 27, 2024
Verified
Describe the elements of a bad-news message that uses an indirect approach.
Indirect Approach
A communication technique where the main point or message is presented later in the message after introductory remarks, often used to prepare the reader for the information or to soften the impact.
Bad-News Message
Communication that conveys disappointing, negative, or unfavorable information to the recipient.
- Acquire knowledge on utilizing the indirect strategy for the denial of claims and the communication of adverse information.
Verified Answer
GB
Guadalupe BenitezApr 28, 2024
Final Answer :
Begin with a buffer-a neutral, noncontroversial statement that is related to the point of the message. Follow with the reasons for the bad news. Then state the bad news as diplomatically as possible. Emphasize any good news and de-emphasize the bad. End with a positive, forward-looking statement that is helpful, friendly, and tries to preserve goodwill.
Learning Objectives
- Acquire knowledge on utilizing the indirect strategy for the denial of claims and the communication of adverse information.
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