BPI is typically performed by ___________.

A) clerical workers
B) executives
C) knowledge workers
D) low-level managers

Knowledge Workers

Professional employees such as financial and marketing analysts, engineers, lawyers, and accountants, who are experts in a particular subject area and who create information and knowledge, which they integrate into the business.

BPI

Business Process Improvement is a methodical strategy that assists a company in enhancing its fundamental workflows to attain more effective outcomes.

Clerical Workers

Employees who perform administrative and office support tasks, such as typing, filing, answering phones, and data entry.