Asked by Hassen Ayachi on Jul 24, 2024
Verified
avoiding (low assertiveness, low cooperativeness)-a manager who postpones meeting with an employee who wants a raise;
Low Assertiveness
Characterized by a lack of self-assurance and confidence in expressing one's opinions or needs.
Low Cooperativeness
The tendency of an individual or group to be less willing or able to work together with others.
Avoiding
A conflict management style characterized by low assertiveness of one’s own interests and low cooperation with the other party.
- Learn about the multifarious strategies for managing disagreements and the corresponding measures of assertiveness and cooperativeness they entail.
Verified Answer
In this scenario, the manager is likely trying to evade the discomfort or confrontation that might come with discussing salary adjustments. By postponing the meeting, the manager is not dealing with the employee's request directly, which can lead to increased frustration and dissatisfaction on the part of the employee. This can harm the relationship between the manager and the employee and may negatively impact the employee's performance and morale.
To move away from this avoidance behavior, the manager should instead aim to engage in a more constructive conflict management style, such as:
1. **Collaborative (High Assertiveness, High Cooperativeness):** The manager could schedule a meeting promptly, listen to the employee's concerns, and work together to find a mutually beneficial solution. This might involve discussing potential pathways for a raise, setting clear performance goals, or exploring other forms of compensation if a raise is not currently feasible.
2. **Accommodating (Low Assertiveness, High Cooperativeness):** If the manager values the employee's happiness and believes the raise is deserved but cannot offer it immediately due to budget constraints, they might acknowledge the employee's request and express a willingness to revisit the conversation at a specific future date or under certain conditions.
3. **Compromising (Moderate Assertiveness, Moderate Cooperativeness):** The manager could meet with the employee to negotiate a temporary solution that partially meets the employee's request, such as a smaller raise now with the promise of revisiting the issue in a few months.
4. **Competing (High Assertiveness, Low Cooperativeness):** If the manager believes that the raise is not warranted, they should still meet with the employee to discuss the reasons why the raise is not possible at this time, setting clear expectations and providing feedback on what the employee would need to achieve to earn a raise in the future.
By adopting a more proactive and engaging approach, the manager can address the employee's concerns, maintain a positive working relationship, and foster a culture of open communication and respect within the team.
Learning Objectives
- Learn about the multifarious strategies for managing disagreements and the corresponding measures of assertiveness and cooperativeness they entail.
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