An insurance adjuster is highly experienced but lacks confidence in her abilities, particularly on new assignments.She seems to believe that any new accomplishments are due more to luck than her own expertise.Moreover, her work involves interacting with clients who are sometimes aggressive or hostile.This is a stressful situation to most insurance adjusters, including this employee.Use path-goal theory to identify the best leadership style(s) that this employee's immediate supervisor should use to improve her effectiveness as an insurance adjuster.

According to path-goal theory, the leader in this situation should apply a combination of styles.First, to relieve the stressful nature of the work, the supervisor should exhibit supportive behaviors.In other words, the leader should be friendly and approachable.He or she should show concern for the employee's wellbeing and treat the person with respect.To correct for the employee's lack of self-confidence, the leader should apply a participative or achievement-oriented style.The employee has the knowledge, skills and experience to perform most tasks, so directive leadership is not required except for very complex or unique assignments.