Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care center, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message ________.

A) asking for information
B) asking for recommendations
C) asking for a decision
D) requesting adjustment

Customer Care Center

A department within a company that handles inquiries, supports customers with their needs, and resolves any problems or complaints.

Defective Product

A Defective Product is an item that fails to meet quality standards or does not function as intended, leading to dissatisfaction or harm.

Routine Message

A standardized or regularly occurring communication used in daily operations within organizations or personal communications.