Asked by ARIANA TARIQ on May 11, 2024
Verified
Your first priority when responding to a complaint of an angry patient is to ____.
A) take careful notes
B) stay calm and try to pacify the caller
C) promise the patient that the issue will be resolved
D) follow up promptly on the problem
E) let the physician know there is a problem
Angry Patient
A patient who expresses frustration or dissatisfaction, often stemming from anxiety, fear, or unmet expectations in a healthcare setting, necessitating empathetic communication.
Complaint
An expression of dissatisfaction or a formal accusation against someone or something.
- Acquire skills in handling and resolving patient issues via phone, including the process of triage and emergency scenarios.
Verified Answer
PT
Prateek TanejaMay 11, 2024
Final Answer :
B
Explanation :
Staying calm and trying to pacify the caller is crucial when dealing with an angry patient. It helps in de-escalating the situation and allows for a more constructive conversation about the complaint.
Learning Objectives
- Acquire skills in handling and resolving patient issues via phone, including the process of triage and emergency scenarios.
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