Asked by Andrea Swanson on Apr 24, 2024
When dealing with a patient who is nervous, upset, or angry, ____.
A) tell the patient that you will not continue the conversation until the patient settles down.
B) show empathy and an understanding of the caller's feelings.
C) tell the caller that you will not be talked to like that and hang up.
D) insist that the physician take the call.
E) demand that the patient stop shouting immediately.
Show Empathy
The ability to understand and share the feelings of another, demonstrating a sense of compassion and concern for others' emotions.
- Learn how to address and manage patient concerns over the phone, including triage and emergencies.
Learning Objectives
- Learn how to address and manage patient concerns over the phone, including triage and emergencies.
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