Asked by Mckennzie Kearns on Jul 11, 2024

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Which statement explains the Samsung Note 7 issue?

A) The issue resulted from unethical management practices.
B) The issue shifted from a corporate crisis to a product crisis.
C) The issue was initially identified by government regulators.
D) The issue shifted from a product crisis to a corporate crisis.

Corporate Crisis

A significant threat to operations or reputations that can have negative consequences if not handled properly.

Product Crisis

A case in which a problem in a major product—for example, brakes in a car, faulty batteries in a phone, bacteria in food, or unintended side effects of medicine—creates a public hazard and the company is held responsible.

Unethical Management

Practices by leadership that violate moral principles or values, often compromising the well-being of employees, customers, or the environment.

  • Analyze real-world examples of issues and crises management.
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DP
Daksha PatelJul 15, 2024
Final Answer :
D
Explanation :
The Samsung Note 7 issue began as a problem with the phone itself, due to battery failures leading to fires and explosions. However, as the situation unfolded, the way Samsung handled the recalls and communications around the problem reflected poorly on the company as a whole, shifting the perception from a specific product issue to a broader corporate crisis.