Asked by Felicia Thompson on May 02, 2024
Verified
Which of the following will best help a new employee establish credibility with customers?
A) Understanding the company's history
B) Establishing qualifications and areas of expertise
C) Being aware of communication skills
D) Bragging about previous records and successes
E) Using hyperbole when discussing past achievements
Establishing Qualifications
The process of presenting and verifying credentials, skills, and experiences that make an individual suitable for a particular role or task.
Areas of Expertise
Specific fields or subjects where an individual or organization has extensive knowledge and skill.
- Recognize the value of credibility in communication and the ways it is constructed.
Verified Answer
MW
Michael WinslowMay 07, 2024
Final Answer :
B
Explanation :
B)Audiences need to know that you have whatever it takes to back up your message, whether it's education, professional certification, special training, past successes, or simply the fact that you've done your research.
Learning Objectives
- Recognize the value of credibility in communication and the ways it is constructed.
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