Which of the following is important to include in the close of a message when you are responding after a mistake was made by your organization?

A) Clear identification of who made the mistake
B) Assurance the error will never happen again
C) A reminder of the bad news
D) Reasons for the decision
E) A description of actions taken to avoid similar mistakes

It is important to assure the recipient that the mistake has been acknowledged and steps have been taken to prevent it in the future. Providing a description of actions taken to avoid similar mistakes reassures the recipient that the organization is proactive in preventing similar incidents from occurring again. Clear identification of who made the mistake and a reminder of the bad news may not be necessary and could potentially cause more negativity. Assuring the error will never happen again is a strong statement and may not always be feasible. Reasons for the decision may not be relevant in this situation.