Asked by Rebecca Lovato on May 02, 2024
Verified
Which of the following is appropriate when e-mailing customers?
A) Do not be afraid to send bad news via e-mail.
B) Use flaming when appropriate in e-mails.
C) If you want to make sure that a message is understood, write it in all capital letters.
D) Use dates, salutations, and friendly closes in e-mails.
E) Send the same message several times to make sure that it reaches the intended receiver(s) .
E-Mailing Customers
The process of sending electronic messages to customers, typically for marketing, support, or communication purposes.
Salutations
Greetings used in communication to respectfully address or acknowledge someone.
- Gain familiarity with the protocols and excellence in digital communication for service to clients and customers.
Verified Answer
ZK
Zybrea KnightMay 07, 2024
Final Answer :
D
Explanation :
Using dates, salutations, and friendly closes in e-mails helps maintain professionalism and clarity in communication, making it the appropriate choice for e-mailing customers.
Learning Objectives
- Gain familiarity with the protocols and excellence in digital communication for service to clients and customers.