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Asked by Heather Weathers on May 27, 2024

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Which of the following are benefits of self-managed teams?
i. Improved customer service
ii. Increased goal congruence among team members
iii. Increased control by top management over outcomes

A) i and ii
B) i and iii
C) ii and iii
D) None of the given answers

Self-Managed Teams

Groups of workers who are given the responsibility and autonomy to manage themselves and make decisions about their work.

Goal Congruence

A situation in which company goals align with the personal goals of its employees, leading to enhanced organizational performance.

Customer Service

The support and guidance offered by a business to its customers and users of its products or services.

  • Recognize the benefits and risks associated with self-managed teams in the organizational context.
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briana taylorMay 31, 2024
Final Answer :
A
Explanation :
Self-managed teams lead to improved customer service as team members are empowered to make decisions and take action to meet customer needs, and increased goal congruence among team members as they work together towards common objectives. However, self-managed teams also lead to reduced control by top management over outcomes, which is not listed as a benefit in the given options.

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