Asked by Ambrocia Ramirez on May 26, 2024
Verified
When making claims or requesting adjustments,what should be included in the opening?
A) An apology for the inconvenience caused
B) A straightforward statement of the problem
C) A neutral buffer statement
D) An expression of your anger and frustration
E) A complete and specific explanation of the details of the problem
Straightforward Statement
is a clear and unambiguous declaration or assertion that leaves no room for confusion or interpretation.
- Comprehend the architecture and elements of business communication related to claims, adjustments, and standard requests.
- Determine the key elements needed for the beginning, middle, and end sections of business correspondence.
Verified Answer
PD
Pahuja DeepakMay 27, 2024
Final Answer :
B
Explanation :
B)If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request. Open with a straightforward statement of the problem.
Learning Objectives
- Comprehend the architecture and elements of business communication related to claims, adjustments, and standard requests.
- Determine the key elements needed for the beginning, middle, and end sections of business correspondence.
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