Asked by Ricky Moore on Jul 19, 2024
Verified
When having to convey negative information in a routine message,what should the writer do?
A) Stress only the most positive information
B) Refer to the negative information in general and nonspecific terms
C) Put the negative information in as positive terms as possible
D) Avoid explaining the negative information
E) Use an indirect approach
Negative Information
Data or facts that might have an adverse impact on perception or outcomes when communicated.
Routine Message
Standard communications sent in the regular course of business or daily activities.
- Establish plans for producing effective positive and negative responses in standard communication.
- Comprehend the necessity of tone and clarity in regular business correspondences.
Verified Answer
OM
Owin Munyanga NtumbaJul 22, 2024
Final Answer :
C
Explanation :
C)If the routine message is mixed and must convey mildly disappointing information, put the negative portion of your message into as favorable a context as possible. Emphasize how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.
Learning Objectives
- Establish plans for producing effective positive and negative responses in standard communication.
- Comprehend the necessity of tone and clarity in regular business correspondences.