Courteous business messages

A) avoid using words that sound demanding or preachy.
B) often turn demands into rhetorical questions.
C) avoid hostility or anger.
D) All answer choices are correct.

Courteous business messages focus on being polite and respectful, which includes avoiding demanding or preachy language, turning demands into softer, more approachable rhetorical questions, and steering clear of hostility or anger to maintain a positive tone.