Asked by David Williams on Apr 28, 2024
Verified
When granting claims and requests for adjustment when your company is at fault, you should NOT ________.
A) take or assign personal responsibility for setting matters straight
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) imply that the customer is at fault
Personal Responsibility
The obligation to hold oneself accountable for one's own actions, decisions, and their consequences.
Company Fault
A situation where a mistake or wrongful act can be attributed to a company or corporation, typically leading to liability or responsibility.
- Master the basic guidelines for responding to claims or adjustment petitions, discerning whether the responsibility lies with the customer or the company.
Verified Answer
ZK
Zybrea KnightMay 03, 2024
Final Answer :
D
Explanation :
When granting claims and requests for adjustment due to a company's fault, it's important to maintain a positive and responsible stance without blaming the customer. Implying that the customer is at fault can damage the relationship and trust between the customer and the company.
Learning Objectives
- Master the basic guidelines for responding to claims or adjustment petitions, discerning whether the responsibility lies with the customer or the company.
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