Asked by Farid Habibi on May 20, 2024
Verified
When granting claims and requests for adjustment when your company is at fault, you should NOT ________.
A) blame anyone in your organization by name
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) openly sympathize with the customer's situation
Assign Blame
The act of identifying and attributing responsibility for a mistake, fault, or wrongdoing to a person or entity.
Granting Claims
The process of recognizing and approving requests or demands, often in a legal or financial context.
- Comprehend the basic principles involved in responding to claims or modifications, identifying fault with either the customer or the company.
Verified Answer
WJ
William JessupMay 24, 2024
Final Answer :
A
Explanation :
Blaming anyone in your organization by name when addressing claims or requests for adjustment can create a negative image of your company and can lead to internal conflict and morale issues. It's important to maintain professionalism and focus on resolving the issue rather than assigning blame.
Learning Objectives
- Comprehend the basic principles involved in responding to claims or modifications, identifying fault with either the customer or the company.
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