Asked by albandari aljuaid on Apr 29, 2024
Verified
Wendy's was one of the first companies in the fast food industry to utilize self-serve kiosks.
Self-Serve Kiosks
Automated interactive terminals where customers can conduct a variety of transactions or services independently, without direct service staff assistance.
- Comprehend the implications of IT for business innovation and competitive advantage.
Verified Answer
KL
Keaton LaingMay 03, 2024
Final Answer :
True
Explanation :
Wendy's was among the early adopters in the fast food industry to experiment with and implement self-serve kiosks, aiming to enhance customer service and operational efficiency.
Learning Objectives
- Comprehend the implications of IT for business innovation and competitive advantage.
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