Asked by Juanita Soriano on Jun 28, 2024
Verified
Use a direct organizational pattern in an adjustment message granting a claim.
Direct Organizational
A management style or structure where communication and decision-making processes follow a straightforward, top-down approach.
Adjustment Message
A form of communication intended to address and resolve discrepancies, complaints, or issues faced by customers, contributing to customer satisfaction.
- Understand the techniques for crafting efficient business messages, employing both direct and indirect methods as dictated by the scenario.
Verified Answer
ZK
Zybrea KnightJul 05, 2024
Final Answer :
True
Explanation :
In an adjustment message granting a claim, a direct organizational pattern is appropriate because it quickly informs the reader of the positive decision, which is likely the primary concern of the recipient.
Learning Objectives
- Understand the techniques for crafting efficient business messages, employing both direct and indirect methods as dictated by the scenario.
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