Asked by Laura Phoenix on Jul 27, 2024
Verified
The University of Lalaland has decided to move to a new system in dealing with employee complaints. It has hired a retired judge whose job is to listen to employees' complaints and then try to seek solutions through negotiation and mediation. What is the most likely title of this person's job?
A) complaint officer
B) hearing judge
C) arbitrator
D) ombudsperson
Ombudsperson
A designated individual from whom employees may seek counsel for resolution of their complaints.
Negotiation
The process of discussing and reaching an agreement between two or more parties, each with its own interests and objectives.
Mediation
A confidential and voluntary process involving a neutral third party to help resolve disputes or conflicts.
- Differentiate between mediation and arbitration as methods of dispute resolution.
Verified Answer
CJ
Casey JohnsonJul 27, 2024
Final Answer :
D
Explanation :
An ombudsperson is typically responsible for addressing complaints by investigating and proposing solutions, often through negotiation and mediation, which aligns with the duties described.
Learning Objectives
- Differentiate between mediation and arbitration as methods of dispute resolution.
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