The steps in the personal-selling process, in order, are which of the following?

A) approach, pre-approach, questioning, demonstration, handling objections, closing the deal, suggestion selling, and follow-up
B) pre-approach, approach, questioning, demonstration, handling objections, closing the deal, suggestion selling, and follow-up
C) demonstration, pre-approach, approach, questioning, handling objections, closing the deal, suggestion selling, and follow-up
D) questioning, demonstration, approach, pre-approach, handling objections, closing the deal, suggestion selling, and follow-up

The correct sequence in the personal-selling process starts with the pre-approach, where the salesperson prepares for the sales visit. This is followed by the approach, where the initial meeting with the customer takes place. Questioning then helps the salesperson understand the customer's needs. The demonstration showcases the product or service. Handling objections involves addressing any concerns the customer has. Closing the deal is the process of finalizing the sale. Suggestion selling involves recommending additional products or services, and follow-up ensures customer satisfaction and maintains the relationship.