The results from Elton Mayo's _____ showed that the relationships that had formed naturally in the workplace made up what he called the informal organization.

Hawthorne Experiment

A series of studies conducted in the 1920s and 1930s that examined the effects of work environment changes on employee productivity, leading to insights on the importance of social factors and employee attention.

Informal Organization

The network of personal and social relationships that naturally form within an organization, which can influence the formal structure.