The president of Creative Toys, Inc.read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Toys.The goal is to avoid all conflict, so that employees would work cooperatively and be happier at Creative Toys.Discuss the merits and limitations of the president's plans.

This question addresses the idea that conflict can be both good and bad for organizations.To effectively manage conflict, organizational leaders must find interventions that alter the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences.
Constructive conflict is a form of conflict that benefits decision making.This constructive conflict helps people to recognize problems, to identify a variety of solutions, and to better understand the issues involved.Conflict is also a catalyst for change and improved decision making.It occurs when people raise new perspectives of issues and these emerging views are debated.Under certain conditions, conflict between work teams is beneficial to the extent that it builds commitment to the team.
Of course, not all conflict is beneficial.When managed poorly, conflict encourages organizational politics by motivating people to attack or undermine the activities of their adversaries.This relationship conflict results in frustration, job dissatisfaction, and stress.Unbridled conflict may cause employees to escape from the situation through turnover or absenteeism.