Asked by Mercedes Guevara on Aug 01, 2024
Verified
The categories of routine replies and positive messages include all of the following EXCEPT
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing applicants' résumés.
D) sending goodwill messages.
Routine Replies
Standard or typical responses given to frequently asked questions or common situations in communication.
Refusing Applicants
The process of declining candidates for a position or opportunity, typically after evaluation.
- Identify the appropriate occasions to use positive messaging strategies.
Verified Answer
ZK
Zybrea KnightAug 06, 2024
Final Answer :
C
Explanation :
Refusing applicants' résumés is not a category of routine replies and positive messages. It belongs to the category of negative messages. The other options listed are all part of routine replies and positive messages.
Learning Objectives
- Identify the appropriate occasions to use positive messaging strategies.
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