Sandy is putting together a lesson plan cover page for a customer service training program to be provided to all retail employees. Which of the following statements should NOT be included in her lesson plan?

A) "the cost per trainee will be $250, paid by the sponsoring department"
B) "trainees will be able to probe customers' needs by using a four-step process"
C) "the training room needs to be able to accommodate 30 trainees in round tables of six"
D) "a DVD player, projector, and white-board are needed in the training room"

Question

Nadine Vaughn · Accepted Answer

Final Answer : A, Explanation :  The cost per trainee and who is responsible for paying for it is not relevant or necessary information to include on the lesson plan cover page. It is administrative information that can be communicated separately. The other statements provide important details about the content and logistics of the training program.

Definitions

Learning Objectives

Learning Objectives

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