Asked by Olivia Wilma on Jun 19, 2024
Verified
Rob loves his Edgewater boat, primarily because of the high quality Yamaha engine. What type of product quality is evident here?
A) User-based
B) Product-based
C) Value-based
D) Transcendent
E) Manufacturing-based
Product Quality
The extent to which a product or service fulfills or surpasses the anticipations of customers.
Yamaha Engine
A division of the Yamaha Corporation known for manufacturing engines for various types of vehicles, including motorcycles, marine products, and other motorized products.
- Understand different perspectives on product quality.
Verified Answer
OS
Omaima SalemJun 20, 2024
Final Answer :
B
Explanation :
The quality of the product, specifically the engine, is the primary reason for Rob's satisfaction with his Edgewater boat. This indicates that the boat's quality is product-based, meaning it is based on the specific characteristics of the boat's components, such as the engine. The other types of quality (user-based, value-based, transcendent, and manufacturing-based) do not necessarily depend on the product itself or its specific features.
Learning Objectives
- Understand different perspectives on product quality.
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