Asked by Beatrice Sarah Jacob on May 25, 2024
Verified
______ refers to the process of managing our feelings so that we present positive emotions even when they are contrary to our actual feelings.
A) Emotional contagion
B) Emotional intelligence
C) Emotional affect
D) Emotional labor
Emotional Labor
The process of managing one’s feelings to present positive emotions even when they are contrary to one’s actual feelings.
- Expound on the theories of emotional intelligence and the dynamics of emotional labor.
- Discern the process involved in regulating emotions and its essentiality in managing one's feelings.
Verified Answer
KS
Kinley ShallbergMay 25, 2024
Final Answer :
D
Explanation :
Emotional labor involves managing our emotions to fulfill the emotional requirements of a job, such as displaying positive emotions towards customers or clients even when we do not genuinely feel those emotions.
Learning Objectives
- Expound on the theories of emotional intelligence and the dynamics of emotional labor.
- Discern the process involved in regulating emotions and its essentiality in managing one's feelings.