Asked by Logan Tippett on Jul 08, 2024
Verified
Refer to Scenario: Nova Scotia Social Services.NSSS wants to ensure that the technology it adopts enables workers to access and modify their data via a web browser from their laptop computer.What is this service delivery model called?
A) web-based HR
B) self-service systems
C) personnel data systems
D) enterprise portals
Service Delivery Model
Refers to the way in which an organization provides services to its customers, incorporating strategies, structures, and processes.
Self-service Systems
Digital platforms that enable users to complete tasks or access information without the need for direct support from others.
Web-based HR
Human Resources management systems and activities conducted over the internet to streamline HR processes.
- Gain knowledge of the various digital platforms and service models in HR, which include HR Information Systems, Enterprise Resource Planning, and individually managed systems.
Verified Answer
DD
Diane DeboltJul 11, 2024
Final Answer :
B
Explanation :
The service delivery model described in the scenario is called self-service systems, where workers can access and modify their own data via a web browser from their laptop computer. This allows for a more efficient and accessible system for the workers, as they no longer have to rely on IT personnel to access or modify their data. A web-based HR system would be more focused on HR-related tasks, while personnel data systems and enterprise portals would not necessarily include the self-service aspect described in the scenario.
Learning Objectives
- Gain knowledge of the various digital platforms and service models in HR, which include HR Information Systems, Enterprise Resource Planning, and individually managed systems.