Asked by Melanie Hershock on May 10, 2024
Verified
Refer to Case 9.1.What should Anne do to take control of her anger before she expresses it to her coworker?
A) Recognize and accept the anger of her boss.
B) Remind herself that her coworker's behavior was probably not directed against her personally.
C) Explain using generalities why her coworker's failure to perform bothers her so much.
D) Suppress her feelings and live with it;this kind of thing happens all the time.
Control of Anger
Techniques or practices aimed at managing and mitigating feelings of anger.
Generalities
Broad, unspecific statements or ideas that lack detailed information or differentiation.
- Acquire insight into the necessity of controlling feelings in personal and work-related scenarios.
- Recognize the function of self-awareness in the successful control of emotions.
Verified Answer
KM
Kelsey MoranMay 15, 2024
Final Answer :
B
Explanation :
Anne should first try to control her anger and not express it immediately to her coworker. Reminding herself that the coworker's behavior was not directed at her personally can help her take a step back and view the situation more objectively. This can also help her communicate her feelings more effectively in a professional manner. It is not helpful to suppress her feelings or explain using generalities. Recognizing and accepting the anger of her boss is not directly related to controlling her own anger in this situation.
Learning Objectives
- Acquire insight into the necessity of controlling feelings in personal and work-related scenarios.
- Recognize the function of self-awareness in the successful control of emotions.