Asked by Austin Stoll on Jul 04, 2024
Verified
Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals. What is she engaged in?
A) emotion management
B) emotion distancing
C) emotion labour
D) emotion displacement
Emotion Management
The practice of controlling and managing one's feelings and emotional reactions in various situations.
Emotion Labour
Is emotion management that many people do as part of their job and for which they are paid.
- Appreciate the significance of regulating emotions and workload in professional and personal scenarios.
Verified Answer
CA
cherry afallaJul 06, 2024
Final Answer :
C
Explanation :
Carol is engaged in emotion labor, as she is managing her emotions and expressions as part of her job role to ensure customer satisfaction. This involves regulating her emotional expressions according to the requirements of her job.
Learning Objectives
- Appreciate the significance of regulating emotions and workload in professional and personal scenarios.