Asked by Kevin Clayton on May 06, 2024
Verified
Peyton, a secretary at an office, has been instructed not to connect sales calls to her boss. Which of the following must she do when she receives a call from a salesperson?
A) Disconnect the call
B) Clearly and courteously explain that her boss has no interest in any sales proposition
C) Promise a callback from her boss
D) Put the salesperson on hold and then disconnect the call after a few minutes
E) Ask the salesperson to call again the next day
Sales Calls
A communication or visit made by a sales representative to a potential or existing customer to pitch products or services.
Secretary’s Instruction
Guidelines or directives given by a secretary, often related to administrative tasks or office procedures.
Sales Proposition
A statement designed to persuade a customer to buy, highlighting the value and benefits of a product or service.
- Determine the suitable use of telephonic etiquette in a professional context.
Verified Answer
LG
Lindsay GilbertMay 10, 2024
Final Answer :
B
Explanation :
It is important for Peyton to clearly and courteously explain to the salesperson that her boss has no interest in any sales proposition. This not only prevents any further attempted sales calls, but also maintains a professional relationship with the salesperson. Disconnecting the call or putting the salesperson on hold may be seen as rude and unprofessional. Promising a callback from her boss may create false hope for the salesperson and waste their time. Asking the salesperson to call again the next day does not solve the issue of her boss not being interested in any sales propositions.
Learning Objectives
- Determine the suitable use of telephonic etiquette in a professional context.