Asked by SuryaKanta ForCpl on Apr 26, 2024
Verified
If you put a caller on hold and determine it will be a long wait, ____.
A) offer to call back
B) tell the patient to call back
C) suggest that calling on another day would be better
D) explain how busy you are and say that you cannot talk
E) wait five minutes and then hang up the phone
Long Wait
An extended period of time spent anticipating or awaiting something, often causing inconvenience or dissatisfaction.
- Comprehend suitable telephone manners and communication tactics within a healthcare office environment.
- Acknowledge and execute strategies for dealing with several calls and organizing them by priority level.
Verified Answer
ZK
Zybrea KnightMay 03, 2024
Final Answer :
A
Explanation :
Offering to call back is a courteous way to handle a situation where a caller might have to wait a long time, showing respect for their time and maintaining good customer service.
Learning Objectives
- Comprehend suitable telephone manners and communication tactics within a healthcare office environment.
- Acknowledge and execute strategies for dealing with several calls and organizing them by priority level.
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