Asked by Sophia Winner on May 22, 2024
Verified
Organizations that offer excellent customer service also tend to spend less on customer service training. This is a result of having hiring strategies that identify employees with customer-centric skills.
Customer Service Training
Training programs focused on improving the skills and knowledge of employees in interacting with customers, aiming to enhance customer satisfaction and loyalty.
Customer-Centric Skills
Abilities focused on providing exceptional service and support to customers, ensuring their needs and satisfaction are prioritized.
- Investigate the interplay between essential skill-building courses and the operational success of an organization.
Verified Answer
PN
Pamela NietzscheMay 23, 2024
Final Answer :
False
Explanation :
Organizations that offer excellent customer service often invest more in customer service training to continuously improve the skills of their employees, regardless of their hiring strategies.
Learning Objectives
- Investigate the interplay between essential skill-building courses and the operational success of an organization.
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