New technology usually involves ________, which is using equipment and information processing to perform activities that had been performed by people.

A) downsizing
B) outsourcing
C) offshoring
D) automation
E) diversification

Automation is the process of using technology and equipment to perform tasks previously done by humans. This often leads to a reduction in the number of employees needed for certain tasks, which is referred to as downsizing. Outsourcing and offshoring refer to the practice of delegating certain tasks or functions to external companies or individuals, often in different countries, rather than performing them in-house. Diversification refers to the practice of expanding a company's products or services into new markets or industries.