List and explain the key elements of future services.

The three key elements of future services include technological development, improved understanding of service delivery and consumption, and the social imperative for sustainability. Technological advances are rapidly changing the services industry. The introduction of the 5G broadband network, for example, is quickly improving mobile communications, facilitating the viability of autonomous vehicles, and increasing the effectiveness of the Internet of Things. Similarly, advances in artificial intelligence are making customer service centers more efficient by giving agents more time to focus on high-level service requests. New technologies are also creating new services such as Google Interpreter, which can provide real-time translation in more than 27 languages, and Valeo Voyage, which allows someone to be a virtual passenger in your car. ' Finally, a growing interest in sustainability and "green" businesses is also changing the services industry. This trend began when consumers became aware of the environmental impact of many products. It now has expanded to include their assessment of services.