Lillian is the purchasing manager at Ceramic Central, a maker of housewares. She has evaluated the first year's performance of Jason, a purchasing agent. In the evaluation, she noted that he places orders accurately, but when employees in the company ask about the status of their orders, he has difficulty finding the information for them in a timely manner. What should be the next step in performance management in this situation?

A) Lillian should define new performance outcomes that do not include checking order status.
B) Jason should develop more realistic goals that do not include checking order status.
C) Lillian and Jason should set new performance standards that are more realistic.
D) Lillian should arrange for training so Jason can learn how to look up the status of orders.
E) Lillian should provide Jason with ongoing performance feedback.

Question

Angelica Chavarin · Accepted Answer

Final Answer : D, Explanation :  Since accuracy in placing orders is not an issue, the problem seems to be with Jason's skills in retrieving information about orders. Arranging for training would be the best way to address the issue and improve Jason's performance in this area.

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