Asked by Adecel Rusty on Jun 16, 2024
Verified
Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?
A) Passive-aggressive
B) Red herring
C) Pointless explanation
D) Counterattack
Defensive Reaction
A protective response or behavior triggered by perceived criticism or threat, often resulting in justification or excuses.
Counterattack
An aggressive response or action taken against an initial attack or challenge.
- Recognize various defensive reactions and their consequences.
Verified Answer
LC
Lizbeth CabrejaJun 16, 2024
Final Answer :
D
Explanation :
Keira is using a counterattack by accusing her supervisor of not liking her and insinuating that the criticism is personal.
Learning Objectives
- Recognize various defensive reactions and their consequences.
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