Asked by lauren campbell on Jun 09, 2024
Verified
Jean-Paul tried talking with one of his female colleagues several times, but each time, the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level. He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?
A) Jean-Paul was using the report talk conversational ritual; he should try using the rapport talk ritual.
B) Jean-Paul was using the ritual opposition conversational ritual; he should try using the ritual apology technique.
C) Jean-Paul was using the style flexing conversational ritual; he should try using the social styling ritual.
D) Jean-Paul was using the compliment conversational ritual; he should try using the ritual technique.
Rapport Talk
A style of communication used to build relationships, trust, and camaraderie between people.
Emotional Level
The intensity or degree of emotions connected to an experience, expression, or interaction.
Report Talk
Talk focused on sharing practical or statistical information.
- Understand the significance of expressing regret and performing rituals in the context of professional interactions.
- Comprehend the necessity of adapting communication methods to strengthen relationships with others.
Verified Answer
TC
tyleeek CrocsJun 10, 2024
Final Answer :
A
Explanation :
Jean-Paul was engaging in report talk, which focuses on exchanging information, rather than rapport talk, which builds personal connections. Switching to rapport talk could help him connect better.
Learning Objectives
- Understand the significance of expressing regret and performing rituals in the context of professional interactions.
- Comprehend the necessity of adapting communication methods to strengthen relationships with others.