_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires.

A) Customer satisfaction
B) Differentiation
C) Productivity
D) Quality

Business Processes

Procedures or sets of activities that are performed in an organization to provide products or services to customers or to manage internal functions.

Customer Satisfaction

A measure of how products or services meet or surpass customer expectations, crucial for maintaining customer loyalty and driving business success.