Asked by Desmond Thomas on Jul 13, 2024
Verified
In which of the following examples does the medical assistant demonstrate positive communication?
A) "I'm sorry you are on the lunch hour, because you may have to wait to see the doctor."
B) "This injection is going to hurt."
C) "I've answered all the questions I have time to answer."
D) "I can't answer that question."
E) "This paperwork won't take long at all."
Positive Communication
The practice of exchanging messages or information in a manner that is constructive, supportive, and encourages mutual understanding and collaboration.
Injection
A method of delivering liquids into the body, usually using a syringe and needle, directly into the bloodstream, muscle, or skin.
Paperwork
The written or printed documents and records that are necessary for formal or administrative purposes.
- Understand and present competence in utilizing vocal and visual communication strategies.
- Pinpoint examples of effective and ineffective communication in medical settings.
Verified Answer
Learning Objectives
- Understand and present competence in utilizing vocal and visual communication strategies.
- Pinpoint examples of effective and ineffective communication in medical settings.
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