A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

A) assertiveness
B) passive listening
C) an anxious feeling
D) an open posture
E) aggressiveness

Assertiveness

The quality of being self-assured and confident without being aggressive, crucial for effective communication and interpersonal relations.

Passive Listening

Hearing what a person has to say without responding in any way; contrast with active listening.

Anxious Feeling

A state of worry, nervousness, or unease about something with an uncertain outcome.