Asked by Isabella Pucci on Jul 07, 2024
Verified
In the closing paragraph of an adjustment message, it is inappropriate to mention another one of your company's products or services.
Closing Paragraph
A closing paragraph is the concluding section of a written document or message that summarizes the main points and may offer a final thought or call to action.
Adjustment Message
Communication sent in response to a claim or complaint, aiming to address and resolve the issue stated by the customer or party.
- Recognize successful strategies for concluding business messages that create a favorable impact on the receiver.
Verified Answer
MB
Mahsa BadriJul 13, 2024
Final Answer :
False
Explanation :
Mentioning another one of the company's products or services in the closing paragraph of an adjustment message can be appropriate as a way to rebuild and maintain a positive relationship with the customer, as long as it is done tactfully and relevantly.
Learning Objectives
- Recognize successful strategies for concluding business messages that create a favorable impact on the receiver.