To be effective, business messages should ________.

A) use abstract words that lend themselves to interpretation
B) adopt an informal tone
C) show your readers how they will benefit from responding to your message
D) not make arguments or recommendations

Abstract Words

Words that represent ideas or concepts rather than tangible objects or actions, often subjective and open to interpretation.

Informal Tone

An informal tone in writing or speaking is casual and conversational, often used among friends or in relaxed situations.

Business Messages

Communication that conveys information, requests, feedback, or decisions within or outside a business organization.