Asked by Joseph Amberg on Jun 18, 2024
Verified
In Learning from Experience: "Zappos," the way things are done is driven by the core values of the firm and the leader.
Zappos
An online retail company that was one of the first to offer free shipping and returns, known for its exceptional customer service and company culture.
Core Values
Fundamental beliefs or guiding principles that dictate behavior and can help people understand the difference between right and wrong.
- Understand the significance of leadership and fundamental values in molding the culture of an organization.
Verified Answer
KC
Kayla CallaghanJun 25, 2024
Final Answer :
True
Explanation :
The article discusses how Zappos' core values, such as delivering exceptional customer service, drive the way the company operates and how CEO Tony Hsieh is a champion of these values.
Learning Objectives
- Understand the significance of leadership and fundamental values in molding the culture of an organization.
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