If you do all of the following EXCEPT ________,you can close a negative message in a positive way.

A) build goodwill
B) suggest alternative actions
C) dwell on the bad news
D) look toward the future

Negative Message

Communication that conveys bad news, rejection, or unfavorable information, requiring careful wording to minimize impact.

Goodwill

The intangible asset that arises when a business is valued at more than the sum of its tangible assets, often due to reputation, brand, or customer relationships.

Dwell

To spend a significant amount of time thinking about or discussing a particular subject, often more than is necessary or productive.