If improvement in a performance measure on a balanced scorecard should lead to improvement in another performance measure, but does not, then employees must work harder.

Balanced Scorecard

A management and planning system designed to align an organization’s activities with its vision and strategy, enhance communication within and outside the organization, and track the organization's performance in comparison to its strategic objectives.

Performance Measure

Metrics or indicators used to assess and quantify the efficiency, effectiveness, and performance of an organization or individual.

Improvement

The process of making something better or increasing its value, often referring to property or performance enhancements.